CORPORATE ETIQUETTE AND PERSONALITY DEVELOPMENT

Paper Code: 
ABFS 301
Credits: 
2
Contact Hours: 
30.00
Max. Marks: 
100.00
Objective: 

Learning outcome

 (at course level)

Learning and teaching strategies

Assessment Strategies

On the completion of this course, the students will be able to :

  1.  Apply knowledge and skills gained about personality development, attitude, and motivation for their growth and development.
  2.  They will be able to make informed choices about their appearance, interact successfully verbally and nonverbally, manage tough circumstances with composure and grace, and portray a professional image.
  3.  Develop essential skills and qualities related to personality management, allowing them to effectively manage conflicts and stress, make sound decisions, demonstrate leadership, manage time ef, uphold work ethics, and foster positive self-esteem..
  4.  Acquire required skills and information to create impressive resumes, successfully participate in group discussions, confidently confront personal interviews, analyze their own psychometric profiles, and perform well in job.
  5.   Develop essential interpersonal and cultural competence skills necessary for establishing positive relationships, navigating diverse environments, and engaging in professional interactions.

Approach in teaching: Interactive Lectures, Discussion, Tutorials, Practical cases Demonstration, Power point presentation.    

 Learning activities for the students:                              Self learning assignments, Effective questions, Seminar presentation, Live practical problems analysis

Class test, Semester end examinations, Quiz, Solving problems in tutorials, Assignments, Presentation, Individual and group projects
 

 

6.00
Unit I: 
Personality –

• Define Personality, Determinants of Personality Development
• Types of Personalities – Introvert, Extrovert & Ambivert person,
• Attitude - Concept -Significance ,Factors affecting attitudes ,Positive attitude–Advantages ,Negative attitude-Disadvantages ,Ways to develop positive attitude,
• Concept of motivation -,Significance , Internal and external motives ,Importance of self- motivation, Factors leading to de-motivation.

6.00
Unit II: 
Personality Development

• Power Dressing: Wardrobe Etiquette
• Grooming for Success
• Body Language, Poise, and Eye Contact
• Pronunciation, Voice Modulation, and Diction
• Self-Esteem and Confidence, Assertive Behavior, Handling difficult situations with grace, style, and professionalism.

6.00
Unit III: 
Personality Management :

• Problem-solving - Conflict and Stress Management, Decision-making skills ,
• Leadership and qualities of a successful leader
• Time management
• Work ethics –Good manners and etiquette.
• Self-esteem: Do's and Don’ts to develop positive self-esteem.

Unit IV: 
Employability Quotient:

• Resume building, The art of participating in Group Discussion
• Facing the Personal (HR & Technical) Interview
• Psychometric Analysis
• Mock Interview Sessions

Unit V: 
Corporate Etiquette

• Making a Great First Impression, Greetings, Introductions, The Art Of Small Talk and Conversations,
• Polishing Business Manners: Handshake, gifts, visiting cards, humor, office behavior etc.
• Mastering Cross Cultural Etiquette to deal with Diversity, Dining Etiquette,
• Understanding the Art of Entertaining: Playing a Gracious Host

Essential Readings: 

• Hurlock, E.B (2006). Personality Development, 28th Reprint. New Delhi: Tata McGraw Hill.
• Stephen P. Robbins and Timothy A. Judge (2014), Organizational Behavior 16th Edition: Prentice Hall. Reference Books:
• Andrews, Sudhir. How to Succeed at Interviews. 21st (rep.) New Delhi.Tata McGraw-Hill 1988.
• Heller, Robert.Effective leadership. Essential Manager series. Dk Publishing, 2002

References: 

Suggested Readings :
• Hindle, Tim. Reducing Stress. Essential Manager series. Dk Publishing, 2003
• Lucas, Stephen. Art of Public Speaking. New Delhi. Tata - Mc-Graw Hill. 2001
• Mile, D.J Power of positive thinking. Delhi. Rohan Book Company, (2004).
• Pravesh Kumar. All about Self- Motivation. New Delhi. Goodwill Publishing House. 2005.
• Smith, B . Body Language. Delhi: Rohan Book Company. 2004
E- Resources:
• Swayam: https://swayam.gov.in/
• NPTEL: http://nptel.ac.in/
• DIKSHA: https://diksha.gov.in/
• E-Skill India: https://www.eskillindia.org/
• National Digital Library: https://ndl.iitkgp.ac.in/
• E-Pathshala: https://ndl.iitkgp.ac.in/
• e-PG Pathshala: https://epgp.inflibnet.ac.in/
• Sakshat: https://www.education.gov.in/en/technology-enabled-learning-1

JOURNALS
• Business Ethics and Leadership (BEL)
• Scientific Research and Development. Modern Communication Studies
• Business Communication.
• Bulletin of the Association for Business Communication
• IDOSR Journal Of Communication And English ...

Academic Year: 
2023-2024
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