Coming soon
Retail Banking
To enable the students familiarizing with operational aspects of retail banking products and developing suitable strategies to broaden the retail client base.
Concept of Retail Banking, Distinction between Retail and Corporate/Wholesale Banking. Retail Products Overview: Types of assets and liability products. Concept of CRM.
Study of Retail assets in terms of Eligibility, Purpose, Amounts,
Margin, Security, Disbursement, Moratorium, Prepayment issues, Repayments/Collection.
Credit/Debit Cards-Eligibility, Purpose, Amounts, Margin, Security, Process of using the cards, Billing Cycle, Credit Points.
Study of retail liabilities in terms of purpose, requirement, procedure and security.
Retail Strategies: Tie-up with institutions for retail loans; Delivery Channels-Branch, Extension counters, ATMs, POS, Internet Banking, M-Banking; Selling process in retail products.
Trends in Retailing-New products like insurance, D-mat services, online/phone banking, property services, investment advisory/wealth management, Reverse Mortgage-Growth of e-banking, Cross selling opportunities.
Recovery of Retail Loans-Defaults, Rescheduling, recovery process-SARAFAESI
Act, DRT Act, use of Lok Adalat forum, Recovery Agents-RBI guidelines.
• Agarwal, O.P., Fundamentals of Retail Banking, Himalaya Publishing House, Mumbai.
• Jha, SM, Banking Marketing, Himalaya Publishing House, Mumbai
• Khan, MY, Indian Financial System,Tata McGraw Hill Publishing Company Ltd., New Delhi
• Uppal;, RK,& Bishnupriya N, Modern Banking in India, New Century Publications, New Delhi
• Uppal, RK, Banking Services and IT, New Century Publications, New Delhi
• Guruswamy,S., Banking in the New Millenium, New Century Publications, New Delhi
• Indian Institute of Banking & Finance, Retail Banking, Mumbai
